SaaS - A Design Magazine

HighFleet

HighFleet is a web-based software platform for managing network-connected speaker systems. Administrators apply global policies and also configure individual devices with parameters such as zones, priorities, schedules and alert behaviors. A virtual site map shows the position of each speaker, so announcements and alerts can be targeted to selected zones. A system overview displays speaker status, connectivity and alerts. Scheduled audio events and bell systems support daily operation. The spatial view improves configuration accuracy and reduces installation errors.

Brand: Lidiia Suslova Design Type: SaaS Category: Interface

Ender Turing

Ender Turing is a cloud-based software platform for call center quality management. A real-time dashboard allows supervisors and managers to monitor performance with live updates. The displayed metrics include call volume, average handle time, first call resolution, customer satisfaction scores and agent availability. Automated pre-scoring of calls and chats shortens quality reviews, and flexible filters allow a small sample to be selected instead of every conversation. Scorecards can be created and edited without engineering support. The interface is offered in more than ten languages.

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